If you manage a hotel that is not as successful as you would like it to be, then you may want to know some secrets that could help you manage your hotel better and attract guests that have never been to your hotel before. A few out of the many tips you could take advantage of include be mobile, set up meetings, hire the right employees, create a fun work environment, and one very important tip is to pay attention to the details. As long as you are focused on your hotel and follow these important tips, your hotel will be one of the most successful hotels in your area.
You definitely do not want to be one of those managers that stays in their BACK OFFICE (playing with your new iPhone or iPad) doing paperwork or keeping yourself busy so you do not have to deal with your employees and hotel guests. It is important to keep your office organized so you can get out of there faster and be out in the lobby seeing how your employees are doing and saying hello to the guests. Let the guests know who you are and to find you if they have any questions or any concerns regarding the organization of the hotel. The guests and your employees would be more comfortable around you if they know that you care and are willing to stay out of your office to help them if they need anything.
It is important to set up meetings to see if your employees have any ideas to bring in more guests or anything having to do with the way the hotel is being run. You could have them put all their ideas in a hat and draw one to use their idea and you can change up the ideas every month. You should have meetings at least once a month or you may want to have meetings a couple times in a month if you are hiring a new employee and you feel that would be the appropriate time for everyone to get to know each other.
By hiring the right employees that have experience and have great attitudes towards guests, you will feel more comfortable in letting them do their job without having to train them. Let them know where your office is so they can come to you if they have any questions or problems with a guest that they have never dealt before. It is still important to keep an eye on them especially on their first day to see how well they work with the guests and listen to all complaints from guests. If more than one guest complains about the same person, then you need to take care of it by either firing them or giving them a warning.
You do not want your employees to dread going to work for you every day so you may want to create a fun work environment. You could set up competitions and discuss who one during your monthly meetings and that could lead to a rewarding prize such as becoming employee of the month. You might also want to do things for your staff during the holiday season. The more you make their work environment fun and enjoyable, the more they will want to come to work.
Paying attention to the details is one of the most important things so that involves you walking around and determining whether your guests look happy to be staying there or miserable. Make sure that everything is working right so nothing will break causing an important necessity to not be useable. While the guests are gone for the day and your cleaning staff is cleaning their rooms make sure that there are not any stains that the guests would complain about. You also want to make sure everything is working right outside. If your hotel has a playground for children, you want to make sure it is completely safe. You should also make sure that there are not any sharp objects at the bottom of your hotel pool that your guests could cut themselves on.
It would also be a great idea for you to develop any construction plans if you need to develop a bigger parking lot so guests will not have to park next door or across the street to stay at your hotel. If your hotel is small, you may want to see if you have any room in your budget to add on and include more rooms. The more rooms your hotel has, the more money you will make. These are great tips for you to try if you feel like your hotel is failing because the things you are doing or things your employees may be doing. It is important to be involved in all aspects of your hotel because you have to know if things are going wrong so you can change them before they get any worse.
More tips on how to manage your hotel or resort with success:
- Marketing and Advertising your Hotel Online
- The Future of Marketing
- Choose the Best Hotel Management Company to help you
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